Lusane Technologies · Legal

Refund & Cancellation Policy

Last updated 3 September 2026

This policy explains when you can cancel an order or receive a refund from Lusane Technologies. It applies to everything sold through lusanetech.com.

Downloadable tools — scripts, extensions and templates

These are delivered instantly and cannot be returned once downloaded, so we do not offer refunds simply for a change of mind.

We will refund you in full if the tool does not do what its product page says it does, or if it cannot run on the requirements listed on that page. Contact us within 14 days of purchase and describe what happened. If we can fix it, we will offer a fix or a replacement first; if we cannot, you get your money back.

Where a refund is issued, the licence attached to that purchase is revoked and any activated devices are released. Continuing to use the tool after a refund is not permitted.

Subscriptions

Some of our products are sold on a subscription. You can cancel one at any time from your store account. Cancellation stops the next renewal; it does not refund the period already in progress, and access continues to the end of that period.

Nothing is billed by usage. A subscription is a fixed recurring charge for access to a named product, and that is the only recurring charge we make.

Studio and custom development work

Client engagements are governed by the individual agreement signed for that project, which sets out milestones, payment terms and what happens if either side ends the work early. Where that agreement and this page disagree, the agreement applies.

Deposits reserve capacity that we then turn other work away for. A deposit is refundable until work begins on the agreed start date, and is not refundable after that point.

How to request a refund

• Email billing@lusanetech.com from the address on the order, with your order number and what went wrong.
• We reply within one working day.
• Approved refunds are sent back to the original payment method through our payment processor, and usually appear within 5–7 working days depending on your bank.

Chargebacks

Please contact us before raising a dispute with your bank. We would almost always rather refund you directly than argue about it — it is faster for you and cheaper for us.

Contact

Questions about this policy go to hello@lusanetech.com.

Lusane Technologies
India
+91 00000 00000